United Kingdom Refund Policy

If paced delivery on a United Kingdom campaign has not started, you may request a full refund within seven days of purchase. Email info@growreviewz.com with the order ID and checkout email, or message the desk through Contact Us.

Requests after that window, or after the first scheduled posts are underway, follow the credit and replacement rules below rather than an automatic full cash refund. Include the package name and payment reference so we can locate the order quickly.

After paced Google review delivery starts on your Google Business Profile, unused remaining volume is normally converted to campaign credit for a future UK order instead of a full cash refund.

Credit stays on the United Kingdom account tied to the original order. Support confirms the balance in writing before you apply it to another package. Credits are not transferable to a different customer email without our approval.

If you submitted the wrong listing URL or neighbourhood brief and tell us before delivery has started, we will pause and redirect the campaign after you confirm the correct details in writing. Once delivery has started, unused remaining volume may be redirected or credited rather than refunded in cash.

Cash refunds are not automatic for client-side URL or brief errors. Fast notice through Contact Us or the UK dashboard gives us the best chance to protect remaining volume and keep GMT/BST pacing aligned to the right pin.

Google may remove reviews for reasons outside our control, including policy updates and moderation. Packages include replacement rules described at checkout and in your campaign confirmation.

A removal alone does not always trigger a cash refund. Eligible drops inside the 30-day follow-up window after delivery of that volume are handled under replacement cover once. Removals after that 30-day follow-up window ends may not qualify for free replacement.

Contact the United Kingdom desk with the email on the order, package name, order ID and a short reason. We aim to respond within two UK business days in most cases.

Keep payment receipts and dashboard screenshots if you are asking about unused volume. Clear evidence helps us decide between cooling-off refund, campaign credit or replacement under these rules.

Please contact UK support before filing a chargeback with your bank or card issuer. Unnotified chargebacks may freeze the United Kingdom account while we review delivery status and prior support messages.

These rules work with the United Kingdom Terms of Service and do not exclude mandatory rights under UK consumer law. Package options and ordering live on Buy Google Reviews.