Australia Refund Policy

If paced delivery on an Australia campaign has not started, you may request a full refund within seven days of purchase. Email info@growreviewz.com with the order ID and checkout email, or message the Australia desk from Contact Us.

Requests made after the seven-day window, or after the first scheduled posts are in progress, follow the rules below rather than an automatic full cash refund. Include the package name and payment reference so we can locate the order quickly.

Once paced Google review delivery has started on your Google Business Profile, unused remaining volume is normally converted to credit for a future AU campaign rather than a full cash refund.

Credit stays on the Australia account associated with the original order. Support will confirm the balance in writing before you apply it to another package. Credits are not transferable to a different customer email without our approval.

If you submitted the wrong Maps URL or suburb brief and tell us before delivery has started, we will pause and redirect the campaign after you confirm the correct listing details in writing. Once delivery has started, unused remaining volume may be redirected or credited rather than refunded in cash.

Refunds are not automatic for client-side URL or brief mistakes. Fast notice through Contact Us or the AU dashboard gives us the best chance to protect remaining volume and keep pacing aligned to the right listing.

Google may remove reviews for reasons outside our control, including policy changes and moderation decisions. Packages include replacement rules described at checkout and in your campaign confirmation.

A removal alone does not always trigger a cash refund. Eligible drops inside the 30-day follow-up window after delivery of that volume are handled under replacement cover once. Removals after that 30-day follow-up window ends may not qualify for free replacement.

Contact the Australia desk with the email on the order, the package name, order ID, and a short reason. We respond within two Australian business days in most cases.

Keep payment receipts and dashboard screenshots if you are asking about unused volume. Clear details help us decide between a cooling-off refund, campaign credit, or replacement path under these rules.

Please contact AU support before filing a chargeback with your bank or card issuer. Unnotified chargebacks may freeze the Australia account while we investigate delivery status and prior support messages.

These refund rules work together with the Australia Terms of Service. Nothing here excludes rights you may have under the Australian Consumer Law that cannot be waived. Package details and ordering live on Buy Google Reviews.